How to cancel Spectrum or Comcast Xfinity internet

Cancel Spectrum

Spectrum shows your cancellation options once you sign in at Spectrum.net.

If you’re only gone for part of the year, ask about Seasonal status first. It puts TV, internet or home phone on hold for a low monthly fee, so you skip a reinstall when you’re back.

Cancel Comcast Xfinity

Xfinity’s cancel page gives three ways: call 1-800-934-6489, schedule a call on the page, or go to an Xfinity Store. On the phone, say “disconnect services” when the menu asks what you need.

Expect an offer to stay. If you’ve decided, say no and ask for the date service ends.

Return the equipment

Spectrum wants modems, routers and cable boxes back, but not remotes, splitters or cables. A Spectrum fiber modem stays at the address. Take it all to a Spectrum Store, or The UPS Store, which packs and ships it for free.

Xfinity takes returns through its Digital Return Center at xfinity.com/returns, at an Xfinity Retail Store, or at UPS with the prepaid label from your last shipment. The Digital Return Center still works after you disconnect.

Watch the final bill

Both charge for equipment you don’t return. Spectrum adds it to your balance. Xfinity puts it on your final bill, along with any prorated charges.

Keep every receipt until the last bill is settled. If you see an equipment charge after you returned it, the receipt is your proof.

If you keep their mobile service

Keeping Xfinity Mobile without Xfinity internet adds a $25 monthly fee on the latest plans. Keeping Spectrum Mobile after canceling everything else loses you the bundle discount.

Check what that does to your mobile bill before you cancel.

Or have your Nym do it

Text your Nym “cancel my internet.” For Spectrum, it signs in and starts the cancellation, and checks with you before it confirms. For Xfinity, it books the call for a time that suits you and gives you what to say. Then it sets up the equipment return.