How to get a DoorDash, Uber Eats or Instacart refund

Report it in the app, and fast

All three handle refunds through their own help screens, so you don’t need to email or call anyone.

The clock matters. Uber Eats asks for reports within 48 hours. Instacart gives you three days after delivery. DoorDash doesn’t publish a deadline, so report it the day it happens.

DoorDash

Open Orders, pick the order and tap Help. Under Order Issues, choose “Missing or incorrect items” and follow the prompts.

DoorDash asks for clear photos of everything that arrived, unwrapped, plus the receipt if you have it. It offers a credit, a refund or a redelivery. Choose refund if you want the money back.

Uber Eats

Tap Help, then “Wrong or missing items”. Name the exact item. For a wrong item, add a photo of what came instead.

Uber Eats can’t replace the order, but it can refund you. Past 48 hours, it may not.

Instacart

Tap the Account icon, then Orders, then Get help on the order. Choose the issue and the affected items, then pick how you’d like it resolved.

Instacart refunds up to what you paid for the item, or part of it if only part was missing or damaged. If you got extra items or someone else’s order, you can keep them or give them away. You’re only charged for what you ordered.

Refund or credit?

A credit only helps if you’ll order again. A refund goes back to your card. When the app offers both, pick the one you’d actually use. Instacart credits apply to your next order on their own.

Or have your Nym do it

Text your Nym “my DoorDash order was missing the fries” and send the photo. It opens the order in your account and reports the missing item, asking for a refund rather than credit. Uber Eats and Instacart orders work the same way.